Counselling & C.A.R.E. FAQs.
Find answers about choosing support, booking appointments, virtual counselling and our women’s addiction recovery day program.
Finding the right support.
Which service should I choose?
Explore counselling and therapy for individual support, or C.A.R.E. for a women’s outpatient addiction recovery day program. A consultation can help you discuss your options.
What happens during a free consultation?
It is a 15-minute phone or virtual conversation about your needs, provider fit, availability and next steps. It is not a counselling session. You can decide afterward whether to book.
Who is accepting new clients?
Natalia Rotondo, Registered Psychotherapist (Qualifying) & Addictions Counsellor; Michelle Frey, Child and Youth Counsellor; and Krista McClure, Registered Social Worker, RSW. Each offers in-person and virtual appointments. Check Jane for current availability.
Is Nilou accepting new clients?
Nilou Nikou, MA, Registered Psychotherapist (RP), is not currently accepting new clients. Explore available appointments with Natalia, Michelle or Krista.
Do you work with children and teens?
Yes. Michelle offers child and youth counselling. Tell us your child’s age and the support you are seeking so we can discuss fit, appointment format and caregiver involvement.
Practical questions before booking.
Where are you located?
The Mental Health Studio is at 56 Prospect Street, Newmarket, Ontario. Contact us with accessibility questions or for help planning your visit.
Can I meet virtually?
Virtual appointments are available. Your provider confirms suitability and eligibility based on the service and where you will be located during sessions.
How do I find fees?
View service details in Jane or ask during a consultation. Fees are explained before services begin. C.A.R.E. has separate program fees and funding options.
Will my insurance cover appointments?
Coverage depends on your plan, the service and the provider’s professional designation. Our providers have different qualifications. Confirm eligibility with your insurer for the specific provider and service before booking.
What happens at the first appointment?
Your provider explains consent and privacy, learns what brings you in and discusses your goals and questions. Intake requirements vary by service.
Are conversations confidential?
Your provider explains confidentiality and its limits before services begin. See our Privacy, Policies & Client Rights page or contact us with questions.
Women’s addiction recovery day program.
What is C.A.R.E.?
C.A.R.E. is an in-person outpatient addiction recovery day program for women in Newmarket. It includes group support, practical recovery tools and weekly individual addiction counselling.
How long do I enrol for?
Begin with four weeks. At the end of your four-week period, you and your team can discuss your progress and whether continuing feels right for you. Your exact enrolment dates and payment responsibilities are explained before you join.
When does the next intake start?
November 2, 2026. Program days are Monday, Tuesday, Thursday and Friday, 10 a.m.–2:30 p.m., at 56 Prospect Street, Newmarket. Contact us for current availability.
When is individual counselling booked?
One individual addiction counselling session each week is included. Arrange it directly with your counsellor at a mutually available time, separately alongside the group schedule.
Does C.A.R.E. include detox or overnight stays?
No. C.A.R.E. is outpatient and does not provide medical detoxification, residential treatment or crisis services. Suitability is assessed through intake.
How do I ask about joining?
Use our contact form. Our team will discuss program fit, schedule, fees, available funding and the intake process. An inquiry does not commit you to enrol.
C.A.R.E. scholarship questions.
Are scholarship options available?
Scholarship funding may help reduce the program cost for eligible participants. Funding depends on eligibility and available resources.
How do I request an application?
Complete the short inquiry on our scholarship inquiry page. Our team can discuss the program and send the detailed scholarship application through Jane.
Does submitting an inquiry guarantee funding?
No. An inquiry or application does not guarantee funding or admission. We explain any approved funding and your payment responsibilities before you decide to enrol.
Should I send financial or medical documents?
Do not upload or include detailed financial or medical information in the website inquiry form. Our team will explain what information is needed and how to provide it through the application and intake process.
Recovery and connection.
Is the family support group free?
Yes. Ask about current meeting details and registration. Your loved one does not need to be receiving services at our studio.
Is the men’s program accepting registrations?
We are developing the virtual evening program and have a waitlist. Contact us for the current status, planned schedule and fees.
Let’s find your next step.
365-337-0463
56 Prospect Street, Newmarket, Ontario
We do not provide emergency or crisis services. For an emergency, call 911 or go to the nearest emergency department.